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Interpreter Relations Associate

Cincinnati, OH · Customer Service
Roundhouse Recruiting is actively seeking to fill several Scheduling Relations positions for a leading employer in the Cincinnati Area. If you are looking to make a difference in the lives of others, this is your chance!

This is a full-time, direct-hire position with first-shift hours. Pay is hourly PLUS bonus! This position is responsible for maintaining long-term mutually-beneficial relationships between clients and contracted employees. The ideal candidate will thrive in a fast-paced environment with the ability to multi-task and handle several requests simultaneously and with the highest amount of accuracy.
Essential Duties:
  • Handle incoming scheduling requests via phone, email and scheduling software
  • Ensure appointment details are complete and to company standards
  • Provide creative solutions to scheduling requests and conflicts
  • Analyze scheduling trends and client/contractor feedback to maximize scheduling
  • Convey trends to recruiting team and collaborate on forecasting hiring needs
  • Serve as a periodic back-up to the after-hours dispatcher
  • Other duties as assigned

  • College degree preferred, but not necessary
  • At least two years of customer-service experience required
  • Experience in the medical field/knowledge of medical terminology desired
  • Exceptional interpersonal communication skills (written & oral)
  • Ability to patiently communicate with and understand people of different cultures who speak English as a second language
  • Respect for confidentiality and compliance with all HIPAA rules and regulations
  • Technical aptitude and ability to adapt to using multiple types of programs
  • Extreme attention to detail and accuracy
Apply today in confidence to be considered for this amazing opportunity. Email your resume to careers@roundhouserecruiting.com.
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