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Customer Service Manager

Florence, KY
We are currently seeking an experienced Customer Service Manager for an opportunity to lead an Inbound Call Center Team.  This is a regular full-time position and outstanding opportunity to join a rapidly growing industry.  Responsible for leading and developing a team of approximately 15 customer service representatives.  Review call center performance and take initiative to implement programs to ensure positive customer relations.
BA Degree and previous experience supervising a Customer Service Team is required.  Experience with customer service techniques and call center management software programs is required.  Must have outstanding professionalism and communication skills as well as a strong work ethic and logical problem solving skills.  Experience in a manufacturing environment is preferred.
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