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Customer Service Representative

Location: Florence, KY
Date Posted: 11-13-2017
We are seeking a motivated and results driven individual for a Customer Service Representative opportunity with an industry leader. 
 
This is a fast-paced position within an established company.  Full orientation and ongoing training are provided.  Outstanding company culture and supportive environment, with very low turnover and long-term growth opportunity.   
 
The Customer Service Representative is responsible for working with established as well as potential business clients and coordinate sales & support efforts with Territory Sales Managers to ensure customer satisfaction. Responsibilities:
  • Creates optimal front-line customer relations, working with customers from specific regions of the country, thereby ensuring continued company growth and goal achievement.
  • Coordinating all facets of customer freight shipments: booking freight, answer customer calls and assisting with preparation of customer rate quotes.
  • Monitors logistics through communication with operations.
  • Assists Sales department in providing rate quotes.
  • Perform special assignments as delegated, relating to special areas of concern.
Qualifications/Skills:
  • College degree or one year of related experience, or the equivalent combination of education and experience.
  • Ability to work in a fast-paced environment.
  • Experience prioritizing matters.
  • Possess customer service related experience.
  • Top-notch organizational skills.
  • Ability to work under potentially stressful situations.
  • Strong verbal and written communication skills.
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